Delivery
When you finalize your order, you'll find the delivery options (with the relevant delivery charges). You will then need to select your delivery options and shipping methods.
Products will be dispatched within a maximum of 96 working hours in mainland France. Shipping and handling costs include VAT.
When a complete order is dispatched, heritageunderwear.com provides an original invoice including delivery charges and VAT, sent by email to the address indicated by the Customer.
In order to optimize delivery, we thank the Customer for indicating an address to which the order can be delivered during working hours and encourage the Customer to have the order delivered to his/her place of work, for greater convenience.
If the Buyer is unable to collect the package, it will be returned to heritageunderwear.com's warehouse. heritageunderwear.com will then offer to reship the package to the Buyer and will contribute to the reshipment costs of the order within Metropolitan France. This procedure also applies to parcels returned by the Carrier due to an incorrect delivery address or an unknown recipient.
Unless otherwise stipulated, products are delivered within the time indicated when the order is placed. If the delivery time is exceeded, the customer may cancel the order and obtain a refund within 30 days.
Deliveries within the European Community are made by La Poste using Colissimo Expert International.
In addition, for deliveries outside mainland France, the customer undertakes to pay all taxes due on the import of products, customs duties, value-added tax and any other taxes due under the laws of the country in which the order is received. All orders placed with Heritage Underwearare intended for the personal use of customers, and customers or recipients of products are prohibited from reselling all or part of the products. Heritage Underwear disclaims all legal liability in the event of failure by the customer to pay taxes. In the event of delay, breakage or shortage, the customer may contact our Customer Service department via the www.heritageunderwear.com website.
In the event of a dispute, the proof of delivery on the carrier's website is deemed authentic.
RATES:
POINT RETRAIT (RELAIS)
Relais France : With signature
0 à 20 € | 20€ à 60€ | 60€ et + |
5 € | 6€ | OFFER |
AT HOME
72h France : With signature
0 et + € |
8 € |
ENTREPOT LUNEVILLE
*Warehouse withdrawal 24h 54300 LUNEVILLE : With signature
0 € et + |
OFFER |
Visit our warehouse (3 rue du Coq 54300 LUNEVILLE) from the working day following the e-mail confirming shipment of your order.
Open Monday to Friday, 9am to 12pm and 2pm to 5pm.
To pick up your parcel, you'll need to show proof of identity, and either the shipping confirmation email, your order confirmation email, or your invoice. Don't forget!
*COLISSIMO EXPERT International Zone 1: With signature
(Germany, Belgium, Luxembourg and the Netherlands)
0 à 20 € | 20 à 40 € | 40 à 70 € | 70€ et + |
11.99€ | 12.99€ | 13.99€ | 14.99€ |
Our return policy
The right of withdrawal cannot be exercised for contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection (Article L221-28 of the French Consumer Code).
However, you have 100 days from the date of receipt of your package to make up your mind and return it to us.
Please note that returned products must be in PERFECT condition for resale, in their original packaging with all accessories, and must be returned, at your expense, to the following address:
Heritage Underwear
Service Retour
3 rue du Coq
54300 LUNEVILLE
To avoid any delivery dispute, please send your return by SUIVI or RECOMMANDE. Make sure your package is well protected. The packaging must be strong enough to withstand transport. We will not be able to accept your request if an item is received damaged.
Upon receipt, you will be issued with a voucher for the returned product(s).
For reasons of hygiene, we will not take back undergarments whose packaging has been opened or products that have been removed from their labels.
As a general rule, and in accordance with the law, we ask our customers to return their items in such a way as to enable us to put them back on sale.
Please enclose the Delivery Note or Invoice so that we can identify you. Without this document, no refund will be made.
Any return of a parcel due to refusal, wrong address or unclaimed, will be invoiced at 10€ VAT included.